Frequently Asked Questions

Answers to Frequently Asked Questions (FAQs) are organized into the following categories:

1. SHIPPING COSTS AND POLICIES
2. ORDERING AND PAYMENT PROCEDURES
3. SECURITY
4. GOODCAUSE™ DONATIONS
5. CUSTOMER REVIEWS / FEEDBACK

1. SHIPPING COSTS AND POLICIES

Q. What are your shipping costs?
A. Shipping charges are based on the weight of your order. We don't mark up shipping costs or charge handling fees.

You can calculate shipping charges before you place your order. Place your items in your shopping cart, enter your zip code and you’ll get an estimated shipping cost.

Q. How are orders shipped?
A. We use the USPS for almost all shipments. For larger orders (usually 13 pounds or more), it’s more economical to ship via UPS.

All shipments have tracking numbers, so if you’d like precise information about the location of your order, please email (alan@GoodCauseWellness.com) for this information.

Q. How long will it take for me to receive my order?
A. It’s our policy to ship orders within 24 hours of receipt. The delivery time is a function of the service level (Parcel Post, Priority Mail, First-Class Mail) selected and the distance the package travels.

Priority Mail orders take 2-3 days. You can select at checkout to have your package shipped using this service. In many cases, it’s less than a $1 extra to use this expedited service.

Parcel Post orders take from 2-9 days. The major factor is the distance the package travels between you and us (Tucson, Ariz.).

First-Class Mail takes 2-4 days and is used for orders weighing less than one pound.

Q. Do you ship outside the U.S.?
A. Yes, we do. If you’d like to know the postage charge before you order, please send an email (alan@GoodCauseWellness.com).

Q. How can I view the status of my order?
A. It’s easy. Scroll to the bottom of any page and click on “Order Status/FAQ”. Type in your order confirmation number (this was sent to you via email shortly after you placed your order.) You’ll see up-to-date information about when your order was shipped.

2. ORDERING AND PAYMENT PROCEDURES

Q. Do I need a PayPal account to order?
A. No. You can use a credit card (Visa, MasterCard, Discover, American Express) or PayPal.

Q. Do you take phone orders?
A. Yes. Please call 520-360-5252 (Pacific Time) to place your order. A receipt for your order will be included in your shipment.

Q. Do you accept payments by mail?
A. Yes. Please mail your check or money order to:
ALAN FRIEDMAN
GOOD CAUSE WELLNESS
6317 N. CALLE DEL HALCON
TUCSON AZ 85718

Please understand it will take a few additional days to ship orders paid by check. This is necessary to allow time for the check to be deposited and clear the bank.

Q. I’m a returning customer, but don’t remember my password. What do I do?
A. On all pages, there’s a link near the top. Click on “Lost Your Password?” and you’ll be directed to a page to help you retrieve your password.

3. SECURITY

Q. Is your website secure?
A. Yes. After you place items in your cart, you’ll be automatically directed to a secure web site to process your payment.

You'll notice the site address starts with "https". The extra "s" indicates an additional encryption/authentication layer is active. This method is widely used for security-sensitive communications.

Additionally, we cannot access your payment information. We receive an acknowledgment of your payment, but do not see your credit card number or other information. This is for your protection and security.

Q. When is my credit card charged?
A. Your card is charged when your order is placed. This is done automatically by the online payment service we use. In most cases, your order will ship within 24 hours of your placing the order. You’ll be contacted in the rare instance an item is not available or is back-ordered.

4. GOODCAUSE™ DONATIONS

Q. What makes Good Cause Wellness different from other internet companies selling supplements?
A. Our mission is not to be the biggest, but rather, to make the biggest difference. That's why we donate 10 percent of sales to GoodCause™ Organizations. We achieve this by offering only the highest-quality products. We use everything we sell, so if we don't like, we don't sell it.

Q. Why does Good Cause Wellness donate 10% of sales?
A. We want to make a difference. We also want to make a profit. We believe we can achieve both goals. By donating 10 percent of sales, we can help fund many worthwhile and beneficial organizations. It will benefit our entire community (customers, employees, suppliers and friends) if these vital organizations have funding to expand their programs.

Q. How are GoodCause Organizations selected?
A. Organizations are selected for their mission and their passion for improving our society and environment. We look favorably to groups promoting healthy living and healthy consumerism. Before we identify a group as a GoodCause™ Organization, we talk with leaders and research their efforts.

Q. What organizations are receiving donations from Good Cause Wellness?
A. Donations are currently going to:
Organic Consumers Association (www.organicconsumers.org) is an important research and action center for the organic and fair trade movements.

5. CUSTOMER FEEDBACK

Q. How are the customer ratings collected for each product?
A. Within 30 days of purchase, a random group of buyers are sent via email a brief survey asking them to rank the products they bought. The ranking is on a 10-point scale with 10 representing "Great. Will Definitely Buy Again/Recommend to A Friend" to 1 representing "Poor. Would Not Buy/Recommend."

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